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Sunday, 24 June 2007

Can I File a case against Citi Bank|Feeling helpless | My Account Was closed for no reason? -

Hi every one, Thanks for your help and suggestions. Here i would like to describe my helpless situation. I had some urgent and critical financial need so took a Personal Loan urgently to fulfill my need and got it deposited in my account. when it came to transferring Money to my parents account, i found my user name/password was not active any more. SO in the evening i went to ATM and thought of withdrawing money and transfer through Core-banking(Directly depositing Money into my Father s account), but to my surprise, my ATM card did not work. since i did not have check books, so i had no option left. so i called customer care, and to my disbelief, they said, my account is closed, My saving is zero since they had made a draft for my remaining amount and sent it to my Mailing address. i escalated the issue to Relationship manager and he said due to OPERATIONAL ERROR, My account got closed. and after 2 days of escalation, they activated my account. but they said, i cant use my ATM since they are closed now. only options i have are ---------To wait for my ATM card. ---------I cant use online facility as well, as they are sending new Internet banking user name/password Meanwhile, all the post dated cheque i had given to others(since i have takes couple of loans) got bounced. so for the last 5 days, i do not have access to my OWN hard earned money in such a critical situation. i am salaried person. my credibility has gone down so if my morale. i am still waiting for my ATM and user name/password. i have never felt so helpless in my life. Please help. can i ask for compensation now?can i sue citi? should i approach consumer court? please help. Rakesh From New Delhi(India)|::::|I don t know about the law in India, but I recently had a bank here (United States) bounce several checks because of an operational error on their part. They issued a cashier s check to cover the overdraft fees on those items, and wrote a letter to the checks recipients explaining that the overdraft was due to a banking error and wasn t my fault. That said, you ve just run into the danger of post-dated checks. My advice? Don t write checks until you have the money in your account to cover them.

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